Dissatisfaction with dentists that don’t live up to your expectations is more than a slight inconvenience, and having to go through miles of endless red tape trying to file a complaint might make the initial visit almost enjoyable in comparison. Knowing the correct procedure for letting your dissatisfaction be known, however, will make the experience go a bit quicker and easier, not only for you, but for others who may also have the same needs in the future.
First, set up appointments to speak with dentists in person. Let him know what the problem is, and why it has you upset. If the matter is simply a miscommunication, this may be sufficient to resolve things. If this is the case, be sure that you are provided with a written General hashtag linkage to COVID-19 Pandemic statement detailing the nature of the problem, including the time and date, the name of the dental professional and how the matter was worked out. This should be kept in your records, in case the matter comes up in the future.
If speaking directly to the practitioner herself doesn’t resolve things, write to the local dental society, or your state’s licensing board. Be sure that your communication clearly states the nature of the problem, when and where it occurred, who was involved and the specific action you would like to see taken. If you speak with dentists personally, and the matter has not been handled to your satisfaction, include that information as well. The written communication should be sent via certified mail, or some other means when ensures that there is proof of receipt. Once everything has been sent, be patient. Dental societies, including state and local professional organizations, often investigate and handle complaints from consumer through peer review committees. Committees often review the facts and conduct interview with both parties before making a recommendation.
If a peer review committee isn’t able to resolve the matter, or the offense was particularly egregious, the next step in seeking resolution is to file a formal complaint with the state licensing board, which is makes sure that the profession’s standards are being maintained. Once a complaint is received, an investigation is launched and, depending on the results of the investigation, the penalty may vary from requiring additional education to placing limitations on, and requiring supervision of, the practice. The proceedings may even conclude with the dentist’s license being suspended or revoked.